How to solve the problem of using the product
Please download the manual from the official website to understand the product related settings and installation methods. Try to check the following Q&A. If you still can't solve the problem, please contact customer service.
What are the INTOPIC products that can support the Windows 10 operating system?
Please refer to the compatibility list​
Video device driver installation failed?
First remove the installed driver. Do not plug the USB head of the video device into the computer before reinstalling the driver. Then connect the video device after the driver is installed.
Can't the other person hear my voice when using Skype (or MSN) for a video call
First confirm that the microphone connector of the video device is connected to the MIC hole of the main unit (usually a pink jack), and then confirm whether the microphone sound is muted.
Video device has no way to display image?
First make sure the video device is properly installed in the device administrator and then verify that the system has other video decoders installed to create a conflict. Trying to reinstall Windows Media Player will resolve this issue.
Does the headset microphone have no sound?
First confirm that the MIC mute switch is in the ON position, then confirm that the operating system microphone volume setting is correct. For detailed settings, refer to the instructions in the computer's main unit manual and headset.
How to reconnect the wireless mouse MSW-210?
First remove the receiver from the computer, confirm that the battery is fully charged, and hold down the right mouse button and the wheel button to reinsert the receiver into the computer. After about 2~3 seconds, release the mouse button and the frequency is automatically completed.
It’s not good when you use a Bluetooth headset to connect your computer to listen to music.
Although Windows 7 has the function of Bluetooth, the function of A2DP has been canceled; therefore, when listening to music using JAZZ-BT950 or SP-HM-BT001, an additional program is needed to control the stereo music function of Bluetooth. Please search for the IVT Bluesoleil or Widcomm software installation, or go to Microsoft's official Download Center to download the "Windows Mobile Device Center" software.